Jikoni Safari Support Directory

Click Register, select your role (Client, B2B, Custodian, Rider), and provide your legal name and contact details. We will send a verification link to your email. B2B and Custodian accounts require manual administrator approval before activation.

No, roles are permanently locked to ensure security and compliance. If you need a different role (e.g., you are a Client but want to become a Rider), you must register a new account with a different email address.

You can request account deletion by emailing info@jikonisafari.co.tz. Under privacy laws, we will permanently wipe your personal data within 90 days, though financial transaction records are kept for regulatory compliance.

Instant Delivery applies to ready-to-eat cuisines that can be dispatched immediately. Slow Cooked orders are for heritage meals (like Makande or Slow Roasted meats) that require hours of preparation. You must schedule Slow Cooked meals in advance.

Once an order is accepted by the Custodian kitchen, it cannot be modified. If you made a critical error (like wrong delivery address), contact support immediately before the Rider is dispatched.

We maintain strict quality control. If your order is compromised, please take a photo and upload it via the Support Chat within 30 minutes of delivery for a full refund or replacement.

To protect the intellectual property and safety of our rural supply chain, exact GPS coordinates and guide contacts are securely locked. They will automatically reveal on your Dashboard precisely 24 hours before your experience begins.

You can cancel anytime up to 24 hours before the experience for a full refund. Cancellations made within 24 hours are entirely non-refundable because our local custodians will have already purchased fresh ingredients.

During checkout, you must fill out the Dietary Matrix. This information is securely transmitted to our rural chefs. Please note that while extreme care is taken, rural environments cannot guarantee 100% allergen-free isolation.

After sending money to our merchant number, take a screenshot of the confirmation SMS. Upload this screenshot at checkout. Our finance team will verify it and activate your order.

If an order is cancelled eligible for a refund, the funds are instantly credited to your Jikoni Wallet. You can use this balance for future bookings or request a bank payout (processing takes 3 to 5 business days).

You must register as a Safari Partner (B2B) and upload your business registration documents. Once approved by our team, your dashboard will automatically display discounted wholesale rates.

Use the Master Itinerary Builder to add multiple experiences to a single cart. You can then download a White Label PDF itinerary, stripped of wholesale prices, to send directly to your tourists.

Custodians must submit their hygiene certifications. Our field inspectors will conduct a physical audit of the kitchen before activating the "Hygiene Verified" badge on your profile.

Riders earn a fixed fee per successful delivery based on distance. Earnings accumulate in the Rider Wallet and are disbursed weekly via mobile money.